Technical Support Channels

  • 1 hour ticket response time
  • A 60–Minute Ticket Response Guarantee

  • All your support requests will be dealt with within maximum 1 hour after the trouble ticket or email was submitted. If your issue requires additional assistance from a system administrator, we’ll forward the support ticket or the e–mail to the person on duty, without delay then leave a note to notify you that more time will be required for reaching the best solution. If you take advantage of our Optional Managed Services package, any of the server administration services included there will be completed whenever you prefer.

  • Top quality support service
  • A Top–Class Support Service

  • We will be at your disposal twenty–four–seven to reply to any questions that you may have with regard to our Hosting Control Panel or any of the apps that we have pre–installed for your convenience on the dedicated web hosting server. If you also need assistance tackling server administration procedures, have a glance at our Optional Managed Services package, which includes backup hard drive storage space, weekly Operating System updates, server monitoring and restarting procedures, as well as installation and problem troubleshooting services.

  • Intuitive help center
  • A User–Friendly Help Area

  • Our Hosting Control Panel is pre–installed for every Linux dedicated servers hosting package. Among its functionalities is a rather handy integrated knowledge base that will guide you step by step on all the operations that you can carry out. Most of the help articles in addition video versions that demonstrate all the operations that you can perform in a highly illustrative manner. You will find the educational articles and the video tutorials in the upper right corner of each section of the Hosting Control Panel.