If you ever have any questions relating to the web hosting service in general or you experience a problem with your websites, you’ll need to touch base with the hosting provider’s customer support team. It may not matter how quickly they’ll respond if you have a generic enquiry, but a problem like an ill-applied software application update, for example, may lead to your site becoming broken or unavailable online. And the longer you wait for the support team to lend you a hand, the longer the website will be offline. In case you offer services or goods online, any downtime will influence your site negatively and you may lose current or potential visitors. Lots of web hosting providers, particularly resellers, respond to e-mails and trouble tickets within 24 hours, but in the Internet realm that is much too long, as clients will scarcely ever come back to a site that isn’t functioning properly over a long interval.

One-Hour Response Guarantee in Web Hosting

With a web hosting from us, you can just forget about waiting around for hours on end, or even one whole day, to obtain a reply to an email or a support ticket. No matter when you get in touch with us, we will help you out within 60 minutes max with any sales or technical queries you may have. The fact is, our real reaction time hardly ever exceeds 20 to 30 minutes. Since we are available 24x7, you will always obtain help in a well-timed fashion and we understand exactly how vital this is in the online world. Shortly after you contact us, we’ll reply to your queries. If you chance upon any technical difficulty, we will resolve it on your behalf, or we will give you all the required information if there is something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our customer care team reps will be at your disposal all the time and they’ll respond to any trouble ticket that you open via your web hosting Control Panel within 60 minutes max. The response time is guaranteed regardless of whether you’ve got a generic query connected with your semi-dedicated server or you bump into a certain challenge and for most issues you won’t have to wait even that long. Irrespective of what the essence of the issue is or what time of day or night it is, we’ll be there to assist you, as we are available 24x7x365 to address any technical, billing or general issue. If you get in touch with us about anything that’s within our capability, we will solve it before we reply, which goes to say that you will not have to wait around for hours or days while the problem lingers. In case there is something that you need to do on your end, we’ll supply you with the necessary info – what workable solutions to try out, what steps to take, etc.