A live chat is a real-time method of communication between a website hosting provider's support team and its clients. It is a very efficient way to receive some info about the website hosting services or get some issue resolved since you are speaking with a live agent. The benefits of using a real-time chat service instead of calling or opening a ticket are the smaller chance of mistakes at the time you exchange data like usernames or domain names, the faster response time as the communication is real-time plus the fact that you don't have to stay on the chat all the time - you're able to do something else entirely while the agent examines the issue in question. In addition, you will be able to join a live chat room from any computer that's connected to the world wide web, avoiding the phone charges that you'll need to pay in case you are calling to another country.

Live Chat Support in Web Hosting

As we consider the fact that many troubles are easily resolved when you talk to a live person, we offer a live chat service for all our prospective and active customers. Our chat is accessible every day and our support agents can assist you with a wide range of questions and issues. If you are not our client yet, you can learn more about our web hosting plans and the web hosting platform in general so as to be certain that your sites will operate effectively on our servers. In case you already have an account and you've got some questions or you encounter any kind of problems with some of our solutions, you will be able to get in touch with us through the live chat and we will supply you with the needed info or assist you to troubleshoot the issue. You will have to open a support ticket for some problems which need more time or the help of a sysadmin, but for a number of basic issues you'll receive help right away.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we offer is online every single day, even on holidays and weekends. It is one of the best ways to find out more about our Linux semi-dedicated packages if you don't have an account yet or to get a problem resolved if you're a customer and our support agents will assist you in real time no matter what time of the day you join our chat. If you're unsure which plan is more suitable for your sites, in case you need advice whether you should order a specific upgrade and how to order it or if you've got difficulties setting up an e-mail account on your machine, you'll be able to contact us and we will give you the necessary information instantly. Our live chat is online even after our telephone lines go off for the day, which means that when you have an account with us, you can be certain that you will always get prompt help with any kind of question or problem that shows up.