The presence of the customer and tech support that a web hosting company offers will tell you a lot for the services that they offer as well. In case you can use only e-mail messages and / or tickets, you have most probably come across some reseller and not the web hosting provider. If this is the case, you may have to wait for several days so as to get an issue resolved as the reseller may not be checking their communication regularly or they may need to get in touch with the true hosting company for additional assistance. When the supplier can provide various options for communication with quick response time that are available at any time, they're most likely the top provider, not a reseller. Therefore you'll receive well-timed assistance and top quality support as they will have instant access to the servers where your account will be created. Regardless of the trouble - sales or technical, it is always much better to be able to contact your website hosting company directly using your favourite method of communication.

24/7 Customer Support in Web Hosting

Our Linux web hosting packages feature 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring for our services before you make a purchase or you are an existing client and you have any kind of question or some issue, you'll be able to contact us at any time, including weekends and holidays. We have many channels to get in touch with us - a couple of phone lines around the globe for your convenience and live chat support for pre-sales, billing and basic questions; emails as well as support tickets for more complex issues or any issues that need longer time to analyze and handle. Unlike many other website hosting suppliers, our trouble tickets have a warranted max response time of only one hour, thus no matter what your problem is, it'll be resolved in a timely manner and you won't waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

You will be able to test our support services even before you purchase a semi-dedicated server account from our company as we have telephone and live chat support for billing, pre-sales and basic questions. Our representatives can help you pick the best package or supply you with information about our servers, so as to check whether the system requirements for your web sites are met. In case you are a current client, you'll also be able to contact us through email or through our ticketing system, that can be accessed via the Hepsia web hosting Control Panel. We guarantee that every time you use these 2 methods of contact, you will get an answer within no more than 1 hour and that’s 24/7, which includes weekends and official holidays. If you have used the hosting services of other companies, even big ones, you're able to compare the reply time as it usually takes a whole day for them to address a support ticket.